Terms & Conditions for Pathological Lab Services:

1. Services Offered: The pathological lab provides diagnostic services for various medical tests including but not limited to blood tests, urine tests, imaging services, and other laboratory investigations.
2. Appointment Booking: Appointments for laboratory tests can be booked online through our website, mobile application, or by contacting our customer service helpline.
3. Test Results: Test results will be made available within the specified turnaround time. However, in certain cases, additional time may be required for specialized tests.
4. Confidentiality: Patient confidentiality is of utmost importance to us. All test results and personal information are kept strictly confidential and are accessible only to authorized personnel.
5. Payment Terms: Payment for laboratory services is due at the time of booking an appointment or upon completion of services. We accept various modes of payment including cash, credit/debit cards, and online transfers.
6. Cancellation Policy: Appointments can be canceled or rescheduled up to 24 hours prior to the scheduled appointment time. Failure to cancel within this time frame may result in a cancellation fee.
7. Quality Assurance: We adhere to stringent quality control measures to ensure accurate and reliable test results. Our laboratory is equipped with state-of-the-art equipment and staffed by highly trained professionals.
8. Complaints and Feedback: We welcome feedback from our patients to continually improve our services. Any complaints or concerns regarding our services should be brought to our attention through the designated channels.
9. Liability: The pathological lab shall not be held liable for any inaccuracies in test results arising from factors beyond our control, including but not limited to sample contamination, improper sample collection, or equipment malfunction.
10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [West Bengal, India].

Terms & Conditions for Outdoor Patient (OPD) Services:

1. Appointment Booking: Patients can schedule appointments for OPD consultations through our website, mobile application, or by contacting our reception desk.
2. Consultation Fees: Consultation fees are payable at the time of booking an appointment or upon arrival at the clinic. We accept various modes of payment including cash, credit/debit cards, and online transfers.
3. Cancellation Policy: Patients are requested to inform us at least 24 hours in advance if they need to cancel or reschedule their appointment. Failure to do so may result in a cancellation fee.
4. Medical Records: Patients are encouraged to provide accurate medical history and any relevant documents during the consultation to facilitate proper diagnosis and treatment.
5. Follow-up Appointments: Follow-up appointments may be recommended by the consulting physician based on the patient's condition. Patients can schedule follow-up appointments as needed.
6. Prescription Policy: Prescriptions will be provided by the consulting physician as per the diagnosis and treatment plan. Patients are advised to follow the prescribed medication regimen and consult the physician for any changes or concerns.
7. Confidentiality: Patient confidentiality is strictly maintained in accordance with medical ethics and legal regulations. All patient information and medical records are kept confidential and accessible only to authorized personnel.
8. Emergency Situations: In case of medical emergencies, patients are advised to proceed to the nearest emergency department or call emergency services for immediate assistance.
9. Liability: The clinic shall not be held liable for any adverse outcomes resulting from the patient's failure to follow the prescribed treatment regimen or medical advice.
10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [West Bengal, India].

Terms & Conditions for Indoor Patient (IPD) Services:

1. Admission Process: Patients requiring indoor (inpatient) care will be admitted to the hospital as per the recommendation of the attending physician or upon referral from another healthcare provider.
2. Room Allocation: Room allocation will be based on availability and the patient's medical condition. The hospital reserves the right to change the room allocation as necessary for medical reasons.
3. Treatment Plan: Patients admitted to the hospital will receive personalized medical care and treatment based on the diagnosis and treatment plan prescribed by the attending physician.
4. Visitor Policy: Visitors are allowed during designated visiting hours as per hospital regulations. However, restrictions may apply based on the patient's medical condition and treatment requirements.
5. Patient Responsibilities: Patients are expected to cooperate with the healthcare team, follow the prescribed treatment regimen, and adhere to hospital rules and regulations during their stay.
6. Discharge Process: Patients will be discharged from the hospital upon the recommendation of the attending physician and completion of the treatment plan. Discharge instructions and follow-up care will be provided to the patient and their caregivers.
7. Billing and Insurance: Patients are responsible for settling any outstanding bills upon discharge. The hospital accepts various modes of payment and can assist patients with insurance claims as applicable.
8. Medical Records: Patient medical records are maintained by the hospital and can be accessed upon request by the patient or authorized individuals in compliance with legal regulations.
9. Patient Safety: The hospital prioritizes patient safety and adheres to strict infection control measures to minimize the risk of healthcare-associated infections.
10. Complaints and Feedback: The hospital welcomes feedback from patients and their families to improve the quality of services. Any complaints or concerns should be addressed through the designated channels.
11. Liability: The hospital shall not be held liable for any adverse outcomes resulting from factors beyond its control, including but not limited to natural disasters, medical emergencies, or acts of third parties.
12. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [West Bengal, India].